WebLiveChat
WebLivechat enables you to communicate in real-time with your customers and answer their queries instantly.
A single question answered from a live support agent can be enough to
close the sale. WebReady’s WebLiveChat can accomplish the level of
instant client care that is required to keep you ahead of competitors
and increase your website sales while reducing your operations costs on
phone, fax, and other support operations.
You can use it for:
Live Customer Service and Technical Support
FEATURES:
Easy to Use
WebLiveSupport requires no additional software. Everything is web browse
Run from Anywhere
Whether you are at the office,
cyber cafe or at home, simply launch a web browser and provide the
usual full live support service anytime, anywhere to your client from
any computer. No software installation required and no java program to
slow down your webpage loading time.
Pro-Active Chat Invite
Agents can view who’s visiting your site and can initiate a chat invite.
Workload Balancing
Supports multiple agents and chat sessions can be escalated and reassigned to supervisors when necesarry.
Improve Customer Service
Client with a problem?
You can talk to them real-time and provide step-by-step online help
& support. Problems get resolved instantly without having to wait
for an email response.
Offline Message Box
In cases where all agents are busy or offline, clients may leave a message.
See this add-on in action: Demo
Get this Add-On, Click here
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